Shipping & Returns

 

Delivery Times

Every piece is made by hand to order, giving each piece a slightly different lead time. Items that are in stock will ship in 2 - 5 business days. Lead times are usually up to 4 weeks for items made to order.

Estimated shipping times:

North America — 3-7 business days
Europe — 1-4 weeks
Rest of World – 3-4 weeks

We’ll do our best to meet these shipping estimates, but cannot guarantee them. Please keep in mind that the shipping times do not include manufacturing times and must be added on to the total number of days. For instance, if it takes 2-5 business days to make a piece of jewellery it will then take an additional 3-7 business days to arrive in the post if you live in North America for example.

Urgent Orders

If you require an item for a specific date or really urgently please contact us before ordering to ensure that your request can be met. We will do her best to meet any deadlines.

Delivery Charges

USA — $6
Europe — $15
Rest of World – $15

Customs Charges

International customers are responsible for any, and all, duties and/or taxes that may be imposed on the item on arrival at the destination country. Please note, these charges are completely beyond our control, and entirely at the discretion of border control at the country in question.

Cancellation Policy

Due to the nature of this business orders must be cancelled or amended within 24 hours of order. Please contact us at labmirus@gmail.com

Returns Policy

We hope you will be delighted with your piece of Mirus Lab jewellery.

However, if for any reason you are unhappy with your purchase, we are happy to adjust, exchange, or refund your order.

If this is the case, please contact us within 7 days of receipt of your delivery to arrange the return/exchange/adjustment, then make sure to ship the item back to us within 14 days of receipt.

Items are returned at the buyer's own risk, so we recommend that you use a Special Delivery service, and insure the shipment against loss or damage. Original postage will only be refunded if an item has been sent incorrectly, or some other error has been made on our part.

Orders must be returned in their original packaging and in perfect condition.

A small 10% restocking fee of the original item price will apply.

*Earrings and custom made items CANNOT BE RETURNED/EXCHANGED. We are happy, however, to discuss any potential adjustments or alterations (at additional cost to the customer).

*Items purchased on sale or via a special promotion cannot be returned.

*For international returns, customs duties/taxes must be paid for by the customer. These will be invoiced at cost. 

Please return to:

Mirus Lab 
300 East 40th Street, 18C
New York, NY 10016, USA